These terms apply when you book or receive a service from Platinum Auto Care LLC (“Platinum Auto Care,” “we,” “us”), a mobile auto detailing business in the Tampa Bay area. By booking, you agree to them.
Our services and pricing
Prices on this site are starting prices for each vehicle type. The final price can change if the vehicle needs noticeably more work than the package covers - for example heavy pet hair, excessive staining, mold, sand, or biohazards. If that happens, we will tell you before we start the extra work, and you can decide whether to go ahead.
Booking and payment
- After you book, we will email you an invoice.
- Payment is due 24 hours before your appointment to confirm it.
- An appointment is not confirmed until payment is received.
Rescheduling and cancelling
If you need to move or cancel, contact us as early as you can. We will work with you to find a new time. We may reschedule for weather that makes it unsafe or impossible to work - heavy rain, lightning or extreme heat - and will contact you to arrange a new time at no extra charge.
Your vehicle and location
- Please remove valuables and personal items before we arrive. We are not responsible for items left in the vehicle.
- We bring our own water and power. You are responsible for giving us safe access to the vehicle and a place to work, and for having permission to have the vehicle serviced at that location (for example from a landlord, employer or HOA).
- Please make sure the vehicle is unlocked or the keys are available at the appointment time.
Pre-existing conditions
We inspect vehicles before we start. We are not responsible for pre-existing damage or wear, including failing or thin paint and clear coat, rock chips, loose or brittle trim, worn upholstery, or electronics. Detailing can make existing defects more visible; it does not cause them. If we see something that concerns us, we will point it out before we begin.
Coatings and results
Ceramic coatings and paint correction are performed with professional products and care, but how long results last depends on the vehicle’s condition, how it is used and stored, and aftercare. We will give you aftercare guidance; following it is your responsibility.
If something is not right
Please look over your vehicle when we finish. If you are not happy with part of the work, tell us within 24 hours and we will take a look and make it right where we reasonably can.
Damage claims
If you believe we caused damage, tell us within 24 hours of the service, with photos if possible, so we can review it. We are responsible only for damage caused by our own negligence.
Limitation of liability
To the extent the law allows, our total liability for any claim related to a service is limited to the amount you paid for that service, and we are not liable for indirect or consequential losses such as lost time or loss of use of the vehicle.
Photos of our work
We may photograph our work for our portfolio, website and social media. If you would rather your vehicle not be featured, tell us and we will leave it out.
This website
The content of this site belongs to Platinum Auto Care LLC. Your use of the site is also covered by our Privacy Policy.
Governing law
These terms are governed by the laws of the State of Florida.
Changes
We may update these terms. The version in effect when you book applies to that booking.
Contact us
Platinum Auto Care LLC, Tampa, Florida. Call or text 813-409-6173, or send a message through our contact page.